Frequently Asked Questions

Sometimes our customers before requesting a quote for converting images to vector ask a number of questions regarding vectorizing processes and our service. Our FAQ section, has been built upon customer queries and you can find many answers to your questions about vector photos, image conversion, tracing or file types, etc. right in this section. If after going through the answers you still have unanswered questions feel free to send your inquiry to our team at [email protected] or simply use our Contact Us form. We will be happy to assist you with the best possible solution.

Raster images also known as bitmaps consist of square pixels (dots) and when scaled up they significantly lose their quality causing images look either blurry or even sometimes unrecognizable and distorted. The mostly used raster file formats are JPG, BMP, TIFF, GIF, PNG, RAW, etc. Below you can see a sample of resized jpeg image:

Vector images are known for their high quality features and never lose their quality despite of the size of the image or artwork. The widely used vector file formats are AI, CDR, EPS, SWF, PPT, PDF, etc.

Vector images are often used in various printing or digital platforms to obtain precise and high resolution quality for the visuals. The common areas of use are large and small format digital printing, sign printing, vinyl cuts, posters printing, billboards printing, t-shirt printing, laser cuts, embroideries, flash animation, etc. 

Image vectorization is the process of converting raster (bitmap) images into high quality vector images. Please click here to see the video. Usually the word tracing is also applied to express the process of vectorization, however, tracing means the outlining of the shapes and objects in the image for the purpose of vectorization.

In order to be able to convert your image to vector at we need to see it first. Please visit our Submit Order section on the home page. Fill it out and press Submit button! Once we receive your order we will contact you shortly with the price estimate which will be based on the complexity of your submitted image(s). Upon your payment our professional vector designers will start the conversion of the artwork.

If you happen to have troubles in using our online system you can email us your image(s) to [email protected]. We also accept images uploaded to cloud storages such as Dropbox, Google Drive, etc.

Once you complete the payment for your order in most cases we will send you the vectorized file(s) within 24 hours. If we need more time for vectorization we will notify you in advance.

By default we provide our customers with .cdr, .ai and .pdf file formats unless they request specific file formats while placing their order. 

Yes, you can! Please do it as soon as possible after placing your order for vector conversion.


Usually yes, you will. It depends on when you will notify us of your cancellation. If you cancel your order after receiving the vectorized image file, we will be happy to assist you and apply additional changes to your artwork with no cost in reasonable framework. Unfortunately, in that case we will not be able to refund you for that order as one of our graphic desingers has already invested his/her time in it. We strongly advise you to inform us as soon as possible if you wish to cancel your order. If you have completed the payment and our designer has not yet started the vectorization, then yes we will happily refund your payment. Please note that that we have fast trunaround times for vectorization, and you have to act quickly. 


Prior to establishing our online vector service we have had worked in the field of vectorization and graphic design. This has given us the opportunity to enrich our font database with thousands of unique and modern fonts. We use them and other special techniques to identify the text font in the image. t hand drawn, we offer two choices: first exact tracing of the font as it is in the image, second, finding the closest looking font used in your artwork. If our customers want the text or the letters to be written in a different font, it is necessary to specify in the Instructions section which font they prefer to be used.

We convert different types of images to vector, starting from simple logos to complex photographs. We accept orders in most file formats: jpgs, pngs, tiffs, psds, pdfs, etc.

If your image for vectorization exceeds 10 mbs feel free to use any of cloud storage options for example Dropbox, Google Drive, etc. You can also use WeTransfer and send us the image(s) to [email protected]. No matter how you submit the files please always mention your image to vector conversion instructions.